OEM Services

OEM Consulting Services

The DEKRA Automotive Solutions team works closely with original equipment manufacturers to support the strength of their brand and maximize profits in new and pre-owned car sales, service department revenue, and warranty claims processing.

Parts and Accessories Management
DEKRA understands the necessity of a vehicle manufacturer to increase awareness at the dealership or service centers in order to increase revenue of OEM-branded parts. Our team works closely with the vehicle manufacturer to set goals for optimization of part sales, provides training to dealerships to increase revenue and awareness of the benefits of using OEM-branded parts and offers staffing services to place local wholesale parts sales support to encourage OEM part sales.

Warranty Claims Optimization
DEKRA provides independent auditing, analysis and staffing solutions to reduce costs in the warranty claims process. DEKRA also provides on-site independent damage inspections with an accurate and timely report of cause of failure and prudent approach for repair.

Collision Center Certification Programs
DEKRA's expert team of inspectors is knowledgeable in the methods to manage and improve participation in OEM-certified collision repair centers. DEKRA provides a full range of  dealership consulting services from initial design to existing center optimization to training and coaching for maximum profits while working closely with the vehicle manufacturer to ensure their brand and requirements are intact.

Specialized Professional Resources
Our personnel services include initial placement, temporary staffing, full-time sourcing, or part-time sourcing of management, sales, administrative, and technical experts backed by our proprietary technologies and training in proven best practices.

Other DEKRA Services
DEKRA provides a broad range of services to automotive manufacturers beyond consulting services, including:

Damage inspections - To support the warranty claim process with unbiased independent reports of a damage claim, DEKRA leverages our network of expert inspectors to assess cause of failure and prudent approach for repair on-site at the repair center.

Automotive lift inspections - DEKRA is an Associate Member of the Automotive Lift Institute (ALI) and works with our customers to publish lift safety policies, trains operators to recognize and mitigate potential risks and inspects automotive lifts on site.

Organizational safety programs - DEKRA's Behavioral Science Technology (BST) team offers behavior-based safety programs to help create injury-free workplaces.

ISO/TS 16949 Quality system certification  - ISO/TS16949 is the harmonized global standard for the automotive industry quality system certification combining requirements for multiple countries and is appropriate for Tier 1, 2 and 3 automotive suppliers.

ISO 14001 Environmental system certification - ISO 14001 certification with DEKRA assures environmentally sound practices while improving efficiency and increasing profits.

ISO 50001 Energy system certification - ISO 50001 certification with DEKRA provides a clear and comprehensive energy management plan to reduce energy-related operational costs and increase energy efficiency.


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