Automotive Consulting

Fueled by safety. Driven by performance.

Since our first vehicle inspection in 1925, our commitment to make the world a safer place, our innovative solutions and our unparalleled expertise have established DEKRA as a world-leading testing, inspection, and certification organization. Today, the DEKRA Automotive Solutions team offers much more than vehicle inspections by serving the global automotive industry as a neutral and experienced partner in sustainable process improvement, training, and a variety of other consulting services.

Proven strategies and technologies
Our metrics-based approach follows proven strategies and industry best practices to achieve measurable and sustainable success. DEKRA experts first leverage our proprietary web-based software tools for an in-depth analysis of data to identify key performance indicators and actions for improvement. Coaching, training, and personnel services support the implementation of each action while continued use of our tracking tools measure improvements and provide timely feedback to maximize successful outcomes of each project in order to:

  • Maximize revenue and profit
  • Improve quality and efficiency
  • Improve customer acquisition, retention and satisfaction

Customized solutions
Our team of experts work closely with each customer to develop a customized project plan driven by the needs of the organization and improvements best positioned for a high return on investment. Examples of consulting projects include:

  • Targeted operational improvement assessments using our specialized software
  • Customer Satisfaction Index analysis and assessment
  • Program to maximize parts and accessories sales
  • Design and OEM certification of collision repair centers and body & paint shops
  • Lean process implementation and optimization in service departments
  • Warranty claim auditing and optimization
  • Personnel sourcing and placement
  • Training programs and coaching of management, sales, and technical staff

Committed to our customers
Our international network of automotive industry experts customize our proven strategies and technologies in consulting relationships with a broad range of customers including:

  • Vehicle manufacturers
  • Dealerships
  • Service and repair centers
  • Parts wholesalers and suppliers
  • Fleet operators
  • Importers
  • Insurance and warranty companies

Learn more about our Automotive Solutions services:

Dealership Services
OEM Services

 

Join our Automotive Solutions team:

Learn more about our current career opportunities on our LinkedIn page.

View job opportunities with Automotive Solutions at DEKRA North America on LinkedIn